Frequently asked questions
Quick answers about booking, curly cuts, color and the studio.
Booking & policies
How do I book an appointment?
Book online any time at heidisworksstudio.com/book. All appointments are booked online so you can choose your time and agree to the booking policy. If you have a question first, call or text (818) 336-2388.
Do you require a deposit?
No deposit. A card is saved when you book to hold your appointment, and you pay after your service is complete.
What is your cancellation policy?
Please give at least 48 hours' notice to cancel or reschedule. Late cancellations and no-shows are charged 50% of the service price to the card on file. If appointment instructions aren't followed, the appointment may need to be rescheduled and the same fee may apply.
Is styling included?
Styling is included with The Works and The Works Deluxe curly cuts. For most other cuts and all color services, add a Curl Set or Blow Dry when you book online.
Where can I see prices?
Current prices are on our Services & Prices page and in online booking. They come straight from our booking calendar, so they're always up to date. Final price can vary with length, density and time needed.
Curly hair
Which curly cut should I book?
First time with Heidi, trying a new look, or more than 4 months since your last cut: The Works Curly Cut. Curls that need extra love: The Works Deluxe (adds a detox and a repair or moisture treatment). Existing clients keeping their shape within 4 months: The Curly Express Cut. Compare curly cuts.
How should I come to my curly haircut?
Come in with your hair clean and completely dry, worn down in its natural curl pattern. A light leave-in for frizz is fine — just detangle gently and skip the bun, ponytail, braids or hats. For The Curly Express Cut, come in with your hair already washed and styled with minimal product.
Why do you cut curly hair dry?
Curls shrink and spring differently from section to section. Cutting dry lets Heidi shape each curl where it actually sits, so the cut looks balanced when your hair dries at home.
Do you cut kids' curly hair?
Yes — kids' curly cuts are for ages 2–6, with or without a wash and style.
Can you fix heat- or color-damaged curls?
Yes. Curl restoration combines treatments, trims and an at-home routine to bring curls back over time. Book a curly appointment or call/text to talk through your hair first.
Color
Do you do vivid or fashion colors?
No. We specialize in lived-in color: soft, natural highlights, balayage and dimension that grow out gracefully and are easy to maintain.
Do you do color correction?
Yes. Because every correction is different, start with a Hair Consultation or Strand Test, or call/text (818) 336-2388, so we can plan the right appointment and time.
How should I come to a color appointment?
Come in with your hair clean, detangled and completely dry, with no oils, creams or styling products that day, so color deposits evenly. A strand test is recommended before color or highlights.
The studio
Where is the studio?
24440 Vanowen St, West Hills, CA 91307. Get directions.
What are your hours?
Tuesday 12:30–7:30 PM, Wednesday and Thursday 10 AM–5 PM, Friday 10 AM–4:30 PM, Saturday 10 AM–3:30 PM. Closed Sunday and Monday.
Do you do bridal or event hair?
Yes — book a Curly Hair Trial, a curly bride updo or bridesmaid updos online. Trials are done in the studio with your hair styled curly. House calls are available for a travel fee; call or text (818) 336-2388 to plan.
What products do you use?
Heidi styles with Innersense Organic Beauty products.